Terms & Conditions
General Terms and Conditions (AGB)
1. General Information
These General Terms and Conditions regulate the use of the intermediary services provided by Adria Online in the field of tourism services.
Adria Online is a company based in Croatia that operates exclusively as a mediator and coordinator of individual tourism services.
By contacting us, submitting an inquiry, or using our intermediary services, clients accept these General Terms and Conditions.
Adria Online supports clients in the mediation and coordination of tourism services in Croatia and selected destinations throughout the Adriatic region.
2. Role of Adria Online – Intermediary of Tourism Services
Adria Online acts exclusively as an intermediary and coordinator of individual tourism services.
Adria Online is not a tour operator and does not organize, combine, or sell package holidays within the meaning of applicable legal regulations.
Adria Online supports clients in planning and arranging individual tourism services by connecting clients with independent service providers.
The mediation of services may include, but is not limited to:
Accommodation services,
Transportation services and private transfers,
Licensed tour guide services,
Private tours,
Activities and experiences,
Gastronomy experiences,
Other individual tourism services.
Based on client requests, Adria Online prepares personalized proposals and assists clients in selecting suitable service providers.
The contract for the individual tourism service is generally concluded between the client and the respective service provider, unless otherwise defined by applicable agreements.
3. Scope of Intermediary Services
Adria Online acts as a mediator of tourism services provided by various independent suppliers and assists clients with communication and coordination with these providers.
The specific services, prices, conditions, availability, and contractual terms are determined by the respective service providers and their individual offers.
Adria Online does not guarantee the availability or direct performance of services provided by independent third parties.
4. Inquiries and Bookings
A service inquiry is considered confirmed once the client accepts the relevant offer and fulfills any required conditions.
The availability and execution of the requested services depend on confirmation by the respective service providers.
Adria Online informs clients about relevant changes or availability updates but is not responsible for decisions, changes, or operational procedures of third-party providers.
5. Payments
Payment terms, deadlines, and payment methods are determined by the respective service provider or defined in the individual offer.
Where payments are processed through Adria Online, this is carried out solely within the scope of the agreed intermediary service.
Failure to complete required payments within the agreed timeframe may result in non-confirmation or cancellation of the requested services.
6. Prices and Changes
Prices of tourism services are determined by the respective service providers and may change due to availability, seasonal conditions, supplier pricing changes, taxes, fees, or other operational factors.
Adria Online informs clients about known changes and assists with communication between clients and service providers.
7. Changes and Cancellations
Changes and cancellations of tourism services are subject to the terms and conditions of the respective service provider.
Adria Online assists clients with communication and coordination regarding such requests but is not responsible for cancellation fees, restrictions, or conditions imposed by third-party providers.
8. Client Responsibilities
Clients are responsible for providing accurate and complete information required for the mediation of tourism services.
Clients are solely responsible for:
Valid travel documents,
Visa and entry requirements,
Personal requirements,
Obtaining appropriate travel insurance.
9. Third-Party Service Providers
The tourism services mediated by Adria Online are provided by independent third-party providers, including:
Hotels and accommodation providers,
Transportation companies,
Licensed tour guides,
Restaurants,
Activity and experience providers.
These providers operate independently and are subject to their own terms, conditions, standards, and legal obligations.
Adria Online does not assume responsibility for the quality, execution, changes, delays, or cancellation of services provided by third parties.
10. Limitation of Liability
Adria Online is responsible only for the proper provision of its own intermediary services.
Adria Online is not liable for:
Delays,
Changes,
Cancellations,
Quality deviations,
Unavailability,
of services provided by independent third-party suppliers.
11. Travel Insurance
Adria Online does not provide travel insurance services and does not arrange or mediate insurance contracts.
Clients are solely responsible for obtaining appropriate travel insurance before departure, including health insurance, accident insurance, travel cancellation insurance, or any other insurance they consider necessary.
Adria Online assumes no responsibility for costs or consequences resulting from the absence of appropriate travel insurance.
12. Force Majeure
Adria Online shall not be liable for events beyond its reasonable control, including but not limited to:
Natural disasters,
Extreme weather conditions,
Strikes,
Government restrictions,
Transportation disruptions,
Other unforeseen circumstances.
13. Complaints and Feedback
Complaints regarding mediated tourism services should generally be addressed to the respective service provider.
Adria Online will assist clients with communication and forwarding of relevant requests whenever possible.
14. Data Protection
Adria Online processes personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Croatian data protection regulations.
Personal data is used exclusively for processing inquiries, providing intermediary services, and facilitating communication with relevant service providers.
Additional information is available in our Privacy Policy.
15. Applicable Law and Jurisdiction
These General Terms and Conditions are governed by the laws of the Republic of Croatia.
To the extent permitted by law, any disputes related to the intermediary services provided by Adria Online shall be subject to the jurisdiction of the competent courts at the registered office of Adria Online in Croatia.
16. Contact
Adria Online d.o.o.
Email: info@adriaonline.hr
Website: www.adriaonline.hr
Impressum / Legal Notice
Impressum / Legal Notice
Company Information
Adria Online
Legal company name: [Adria Online d.o.o.]
OIB / VAT ID: [10181807274]
Country: Croatia
Contact Information
Email: [info@adriaonline.hr]
Website: [www.adriaonline.hr]
Business Information
Adria Online provides tailor-made travel services, including private tours, luxury travel experiences, group travel arrangements, educational trips, corporate travel programs, transportation services, guided tours, and customized travel solutions across Croatia and selected destinations in the Adriatic region.
Legal Information
All website content, including text, images, graphics, and other materials, is protected by applicable copyright and intellectual property laws.
Reproduction, distribution, or use of website content without prior written permission is not permitted.
Liability
Adria Online makes reasonable efforts to ensure that all information published on this website is accurate and up to date. However, we do not guarantee that all information is complete, current, or free from errors.
Adria Online is not responsible for the content or privacy practices of external websites linked from this website.
Applicable Law
This website and these legal notices are governed by the laws of the Republic of Croatia.
Any disputes shall be handled in accordance with applicable Croatian legislation.
Contact
For any questions regarding this website or legal information, please contact:
Adria Online
Email: [Adria Online d.o.o.]
Cookie Policy
Cookie Policy
1. Introduction
Adria Online uses cookies and similar technologies on its website to ensure proper website functionality, improve user experience, analyze website performance, and provide relevant information to visitors.
This Cookie Policy explains what cookies are, how we use them, and how you can manage your preferences.
2. What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They allow the website to remember information about your visit, improve functionality, and help us understand how visitors interact with our website.
Cookies may collect information such as browser type, device information, pages visited, and website usage patterns.
3. Types of Cookies We Use
Necessary Cookies
These cookies are essential for the website to function properly. They enable basic features such as page navigation, security, and website performance.
These cookies cannot be disabled through our website settings.
Analytics Cookies
These cookies help us understand how visitors use our website by collecting anonymous information about website traffic and performance.
Analytics cookies allow us to improve website structure, content, and user experience.
Marketing Cookies
Where applicable, marketing cookies may be used to measure advertising effectiveness and provide more relevant communication.
These cookies are only used with your consent.
4. Third-Party Services
Our website may use third-party services that place cookies or similar technologies, including:
Website analytics tools
Marketing and advertising platforms
Embedded content providers
Website performance and security services
These third-party providers process information according to their own privacy policies.
5. Managing Cookie Preferences
You can manage or disable cookies through your browser settings at any time.
Please note that disabling certain cookies may affect website functionality or limit some features.
Where required by applicable law, non-essential cookies will only be activated after receiving your consent.
6. Updates to This Cookie Policy
Adria Online may update this Cookie Policy from time to time due to changes in technology, legislation, or website functionality.
Any updates will be published on this page.
7. Contact
If you have questions regarding this Cookie Policy, please contact:
Adria Online
Email: [info@adriaonline.hr]
Privacy Policy
Privacy Policy
1. Introduction
Adria Online respects your privacy and is committed to protecting your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR"), the Croatian personal data protection regulations, and other applicable laws.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, request travel services, or cooperate with us.
By using our website or providing your personal information, you acknowledge that you have read and understood this Privacy Policy.
2. Data Controller
The controller responsible for processing your personal data is:
Company name: [Adria Online d.o.o.]
Registered address: [St. Portun 15]
Country: Croatia
Email: [Info@adriaonline.hr]
For any questions regarding the processing of your personal data, please contact us using the contact details above.
3. Personal Data We Collect
Depending on how you interact with us, we may collect the following categories of personal data:
Contact Information
Full name
Email address
Telephone number
Company name and position (for business clients and partners)
Travel Information
Travel dates
Number of travelers
Destination preferences
Accommodation requirements
Transportation needs
Special requests or requirements related to the organization of travel services
Communication Information
Messages and inquiries submitted through contact forms
Email correspondence
Information provided during communication with our team
Technical Information
When you visit our website, certain technical information may be collected automatically, including:
IP address
Browser type
Device information
Website usage data
Cookies and similar technologies
4. How We Collect Personal Data
We may collect personal data through:
Contact forms on our website
Email communication
Phone communication
Travel inquiries and booking requests
Business cooperation with travel professionals and corporate clients
Website cookies and analytics tools
We only collect information that is necessary for providing our services and improving user experience.
5. Purpose of Personal Data Processing
We process your personal data for the following purposes:
Providing Travel Services
To prepare offers, organize requested travel arrangements, communicate with clients, and deliver agreed services.
Communication
To respond to inquiries, provide information, and maintain communication regarding travel requests or cooperation.
Business Cooperation
To manage relationships with travel agencies, companies, organizations, schools, and other partners.
Legal Obligations
To comply with applicable legal, accounting, tax, and regulatory requirements.
Website Improvement
To analyze website performance, improve our services, and enhance user experience.
6. Legal Basis for Processing
We process personal data based on the following legal grounds:
Contractual Necessity
Processing is necessary to prepare and provide requested travel services or fulfill contractual obligations.
Consent
Where required, we process personal data based on your consent, such as newsletter subscriptions or optional communications.
Legitimate Interest
We may process data when necessary for business operations, improving services, preventing misuse, and maintaining communication with existing clients or partners.
Legal Obligations
Certain information may be processed to comply with Croatian and EU legal requirements.
7. Sharing Personal Data
Adria Online does not sell, rent, or trade personal data.
Your information may be shared only when necessary to provide requested services, including with:
Accommodation providers
Transportation companies
Licensed tour guides
Restaurants and experience providers
Local suppliers and partners involved in delivering travel services
We only share the information necessary for the successful organization of the requested service.
Where third-party providers process personal data, they are required to handle such information in accordance with applicable privacy regulations.
8. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected.
Retention periods depend on:
The nature of the service provided
Legal and accounting requirements
Business communication needs
Resolution of potential disputes
When personal data is no longer required, it will be securely deleted or anonymized.
10. Data Security
Adria Online applies appropriate technical and organizational measures to protect personal data against:
Unauthorized access
Loss or misuse
Accidental destruction
Unauthorized disclosure
Access to personal information is limited only to persons who require it for legitimate business purposes.
11. Your Rights Under GDPR
Under GDPR, you have the following rights:
Right of Access
You may request information about the personal data we hold about you.
Right to Rectification
You may request correction of inaccurate or incomplete personal information.
Right to Erasure
You may request deletion of your personal data where legally permitted.
Right to Restriction of Processing
You may request limitation of how your data is processed.
Right to Data Portability
You may request your personal data in a structured, commonly used format where applicable.
Right to Object
You may object to certain types of processing based on legitimate interests.
Right to Withdraw Consent
Where processing is based on consent, you may withdraw your consent at any time.
To exercise your rights, contact us using the details provided above.
12. Cookies
Our website may use cookies and similar technologies to improve functionality, analyze website traffic, and provide a better user experience.
Cookies may include:
Necessary cookies required for website operation
Analytics cookies used to understand website usage
Marketing cookies (only if applicable and with consent)
You can manage or disable cookies through your browser settings. Where required by law, we will request your consent before placing non-essential cookies.
13. Third-Party Websites
Our website may contain links to third-party websites or services. Adria Online is not responsible for the privacy practices, content, or security of external websites.
We recommend reviewing the privacy policies of any third-party websites you visit.
14. International Data Transfers
Adria Online primarily processes personal data within the European Union. If personal data is transferred outside the EU/EEA through service providers or technical solutions, such transfers will be carried out in accordance with GDPR requirements and appropriate safeguards will be applied.
15. Children’s Privacy
Our services may include educational travel and school trips. Personal data relating to minors will only be processed when necessary for the organization of services and provided through authorized parents, guardians, schools, or responsible organizations.
We do not knowingly collect personal data from children without appropriate authorization.
16. Changes to This Privacy Policy
Adria Online reserves the right to update this Privacy Policy when necessary due to changes in legislation, business practices, or services provided.
Any updates will be published on this page with the revised date.
1. Contact
If you have questions regarding this Privacy Policy or wish to exercise your GDPR rights, please contact:
Adria Online
Email: [Info@adriaonline.hr]
Whether you are planning a private journey, group tour, or corporate event, our team is ready to create a seamless and memorable experience tailored to your needs